Experience Mapping Workshop

What customers experience, visible to everyone

The Experience Mapping Workshop is for teams that work across departments and want a shared picture of what customers really experience. In half a day or a full day, I make gaps visible, and together we decide what to change next.

€ 2,500–3,400

excl. VAT, depending on team size and duration

Who is it for?

For managers and team leads who work cross-functionally: when UX, product management, marketing and customer service have different pictures of what customers actually experience, and you want that made visible.

What you get

• Your team has a jointly developed picture of the user or customer experience that holds across departments.

• You see clearly where the biggest gaps between offer and expectation are.

• You leave the workshop with concrete areas for action that you can take straight into your planning.
  

What’s included

• Preparation: review of existing data, insights and personas

• Workshop (half day to full day, remote or on site)

• Journey map as a collaborative FigJam board

• Follow-up: experience map as a PDF + minutes with prioritised areas for action

Why work with me?

As an introvert, I facilitate in a way that lets quiet voices be heard, not only those who speak up first. What emerges in the workshop is not a picture for the wall. It is a foundation you can keep working with the next day.

How many versions of the truth does your team have?

Simple is beautiful